FAQ: Renting Inquiries

A: Most prices quoted are for a one day event. If you desire to use rental items for a longer period, please call our office for long term rates. All charges are for time out, whether used or not.

A: Payment is due before items are released to a customer. A 50% deposit is required on the initial order, the balance due upon release of the order, or in the case of deliveries, 3 days prior to delivery.

A: Early planning ensures product availability. We ask for a 50% deposit to confirm a reservation. The reservation fee is your assurance that the items requested will be available on the day you request. In so much as we will turn other people away to accommodate your reservation, cancellations will result in forfeiture of your deposit. Please be sure of your plans before making reservations.

A: Additions are welcome based on availability. Small deletions prior to delivery can be accommodated. Major deletions can result in forfeiture of deposit.

A: Delivery and pickup are available at a nominal fee throughout our service area. Deliveries are portal-to-portal. Set up and knock down services are available at an additional charge and should be arranged in advance. Please call our office for rates and scheduling.

A: The delivery and pickup dates and times will be noted on your reservation contract by our consultants at the time you place your order.

A: Additions made before 12 noon on the day before a scheduled delivery are welcome, subject to availability, but may incur an extra delivery fee.

A: SSP will only release merchandise to the name on the contract. If someone else is to receive the goods on your behalf we must have a scanned copy of the recipient’s driver’s license by noon the day prior to scheduled delivery.

A: Standard delivery/pickup charges are to tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place. Special protective coverings are provided with all table décor to ensure the items are kept in stellar condition and table ready. All items are to be returned to their protective coverings for pickup.

A: Set up and take down services are available for an additional charge. These arrangements MUST be made in advance of delivery and pickup.

A: Responsibility for merchandise remains with the renter from time of receipt to time of return. Items are to be returned in the manner that they were picked up/delivered. All vases should be cleaned, dried and returned to protective covering. All candle wax must be cleaned from any candle holder and returned to its original condition. Items not meeting these conditions are subject to additional fees. All chargers should be rinsed food-free and repackaged in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers. Mildewed linens returned in plastic bags will be charged to the customer.

A: We do charge for missing, broken, damaged and weather damaged items. Be sure equipment is secured when not in use and protected from weather. Damages to merchandise will result in the value of the goods being charged to the credit card used to reserve your event.